Last updated: April 5, 2026

Chemyo (“we”, “our”, or “us”) operates the website chemyolabs.co. This Privacy Policy explains what information we collect, how we use it, your rights over it, and how we protect it. By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

  • Order information: Name, billing address, shipping address, email address, phone number, and payment details when you place an order.
  • Account information: Username and password if you create an account.
  • Communications: Any messages you send us via the contact form, email, or live chat, including support inquiries.

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages, collected via cookies and similar technologies.
  • Transaction data: Purchase history, product views, and cart activity.

2. How We Use Your Information

  • Order fulfillment: Processing, shipping, and confirming your orders.
  • Customer support: Responding to your questions, disputes, and returns.
  • Communications: Sending order confirmations, shipping updates, and (where you have opted in) promotional emails. You may unsubscribe from marketing emails at any time.
  • Website improvement: Analyzing usage patterns to improve site performance, content, and user experience.
  • Legal compliance: Meeting our obligations under applicable laws, preventing fraud, and enforcing our terms.
  • Payment processing: Sharing necessary details with our payment processors (e.g., Stripe, PayPal) solely for the purpose of completing your transaction. We do not store full card numbers on our servers.

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:

  • Contract performance: Processing necessary to fulfill your order.
  • Legitimate interests: Fraud prevention, website security, and improving our services.
  • Consent: Marketing communications (you can withdraw at any time).
  • Legal obligation: Tax records, accounting, and regulatory compliance.

4. Cookies and Tracking Technologies

We use cookies to operate our website, remember your preferences, and understand how visitors use our site. The categories of cookies we use include:

  • Strictly necessary: Required for the website and checkout to function (e.g., cart contents, login session).
  • Analytics: Aggregate, anonymized data about site usage (e.g., Google Analytics).
  • Marketing: Used to show relevant advertisements and track campaign performance, only with your consent.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.

5. How We Share Your Information

We do not sell your personal data. We share it only in the following circumstances:

  • Service providers: Trusted third parties who help us operate our business — payment processors, shipping carriers, email service providers, and analytics platforms — under strict data processing agreements.
  • Legal requirements: Where required by law, court order, or governmental authority.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you via email and/or a prominent notice on our site before any transfer occurs.

6. International Data Transfers

We are based in the United States. If you are accessing our website from the European Union, United Kingdom, or other regions with data protection laws, please note that your data may be transferred to and processed in the United States. Where required, we use standard contractual clauses or other appropriate safeguards to protect your data during international transfers.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are retained for a minimum of seven years for tax and accounting purposes. You may request deletion of your data at any time (subject to legal retention obligations) by contacting us at sales@chemyolabs.co.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure (“right to be forgotten”): Request deletion of your data, subject to legal requirements.
  • Restriction: Request that we limit processing of your data in certain circumstances.
  • Data portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: Withdraw marketing consent at any time by unsubscribing or contacting us.
  • California residents (CCPA/CPRA): You have the right to know what personal information is collected, to delete it, to opt out of its sale (we do not sell personal data), and to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at sales@chemyolabs.co. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, access controls, and regular security monitoring. While no method of transmission over the internet is 100% secure, we are committed to protecting your personal data to the best of our ability.

10. Children’s Privacy

Our website and products are intended solely for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated “Last updated” date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: